Refund policy
# Refund and Return Policy
At Curvlya, we are committed to providing a seamless and convenient shopping experience. If you encounter any issues with your order, our customer service team will work with you to find a fair and reasonable solution.
We highly value customer satisfaction and strive to resolve most issues quickly, avoiding unnecessary return processes.
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## 1. Order Cancellation
To cancel your order if it has not yet been processed or shipped, please contact our customer service team as soon as possible. [support@Curvlya.com]
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## 2. Damaged, Defective, or Incorrect Goods
If you receive damaged, defective, or incorrect goods, please contact us within 7 days of receiving them.
To help us quickly review your case, please provide the following information:
* Your order number
* Clear photos or videos of the product
* If packaged, please provide photos of the packaging.
After verification, we will provide one of the following solutions depending on the specific circumstances:
* Replace the affected product
* Refund to the account associated with the affected product
* Partial refund compensation
* Return and full refund (if applicable)
Please note:
For claims of damaged goods, compensation or replacement applies only to the affected product, not the entire order.
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## 3. Partial Refund Options
Customer satisfaction is of paramount importance to us.
In many cases, a partial refund is the quickest and most convenient solution, allowing customers to retain their goods without the need for international returns.
We typically prioritize reasonable refund compensation over requests for a return.
Partial refunds are available in the following situations:
* Minor cosmetic defects
* Damaged packaging
* Shipping delays
* Minor differences that do not affect the normal use of the product
* Customer personal preferences
All refund requests are reviewed individually to ensure a fair resolution. ---
## 4. Returns and Full Refunds
If a customer wishes to receive a full refund instead of an exchange or partial refund, the item must be returned within 30 days of receipt.
### Return Conditions
* Customers must contact us before returning any item.
* Unauthorized returns may not be accepted.
* Items should be returned in their original packaging whenever possible.
### Return Shipping Costs
* Return shipping costs for a full refund are the responsibility of the customer.
* Original shipping costs are non-refundable.
### Return Address
Please contact us:
Email: [support@Curvlya.com]
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## 5. Refund Processing
Once your refund request is approved:
* The refund will be directly credited to the original payment method used at the time of purchase.
* Processing time is typically 3-10 business days, depending on the payment service provider or bank.
* Some banks or credit card companies may require longer processing times.
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## 6. Non-Refundable/Non-Returnable Situations
Refunds or returns may not be accepted in the following situations:
* Incorrect shipping address provided by the customer
* Normal wear and tear
* Damage caused by misuse or improper handling
* Claims filed beyond the valid claim period
* Returns made without prior approval
* Returned packages that could not be delivered
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## 7. Chargebacks and Payment Disputes
If you encounter any issues with your order, we strongly recommend that you contact us before initiating a payment dispute or chargeback.
Our customer service team can usually provide you with a faster and more satisfactory solution directly.
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## 8. Contact Us
If you need any assistance with your order, refund, or return, please contact us:
Email: [support@Curvlya.com]
Response Time: 24-48 business hours
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## Important Note
By placing an order with Curvlya, you agree to the terms set forth in this Refund and Return Policy.
We reserve the right to update or modify this policy at any time to reflect operational improvements and enhanced customer service.